Privacy Policy

    This Privacy Policy explains how n:lead GmbH ("we", "us") collects, uses, and protects information when you use n:lead (the "Service"). This Policy applies to all users and should be read together with our Terms of Service.

    Information We Collect

    Account Information

    • Email address and name
    • Payment information for paid plans
    • Account preferences and settings

    For details on account management and responsibilities, see the "User accounts and content" section of our Terms.

    Service Usage Data

    • Data you enter and generate in the platform
    • Interaction and feature usage statistics
    • Error logs and debugging information

    Automatically Collected

    • IP address, browser, device, and operating system
    • Access times, dates, and pages visited

    Analytics and Tracking

    We use the following tools:

    • Microsoft Clarity for user experience insights, operating in cookieless mode. This means no cookies are stored on your device, and all data collection is anonymous and privacy-friendly. See their privacy policy for details.

    We do not use Google Analytics or any other cookie-based tracking systems.

    Cookies and Tracking Technologies

    Essential Cookies (EU GDPR Compliant)

    We use only essential cookies that are strictly necessary for the platform to function. Under EU GDPR, these cookies do not require your explicit consent as they are technically necessary for the service you requested:

    • Authentication Cookies (Clerk): Manage your login session, account security, and authentication state
    • UI Preferences Cookie: Remember your sidebar state and interface preferences for better user experience

    Analytics (Cookieless)

    As mentioned, Microsoft Clarity runs in cookieless mode, meaning it does not store any cookies on your device.

    No Third-Party Marketing Cookies

    We do not use any advertising, marketing, or non-essential tracking cookies from third parties.

    How We Use Your Information

    • Provide, maintain, and improve the Service
    • Process payments and manage subscriptions
    • Respond to inquiries and support requests
    • Improve user experience and platform functionality
    • Ensure security and prevent abuse
    • Send updates about the Service (with opt-out)

    Data Sharing and Disclosure

    We do not sell your data. We share information only:

    • With service providers (e.g., payment processors, hosting, analytics) who help operate the platform under strict data protection agreements
    • If required by law or to protect our rights and safety
    • In connection with a business transaction (merger, acquisition), with notice to affected users

    Data Security

    We implement security measures including encryption (HTTPS), secure authentication (Clerk), access controls, and regular security audits. However, no method of transmission is 100% secure, and you use the Service at your own risk.

    Data Retention

    We retain your information as long as:

    • Your account is active
    • Needed to provide services or fulfill legal obligations
    • For a reasonable period afterward for record-keeping and dispute resolution

    Your Rights and Choices

    Depending on your location, you may have the right to:

    • Access, correct, or delete your personal data
    • Object to or restrict certain processing
    • Data portability (receive your data in a structured format)
    • Opt out of marketing communications
    • Withdraw consent where processing is based on consent

    To exercise these rights, contact us at rainer.notter@nlead.ch.

    International Data Transfers

    Your information may be processed in countries outside your own. We ensure appropriate safeguards (e.g., standard contractual clauses, adequacy decisions) are in place to protect your data in accordance with this Policy and applicable laws.

    Children's Privacy

    The Service is not intended for individuals under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify users of material changes by email or through the platform. Continued use after changes constitutes acceptance.

    Contact Us

    For questions or concerns about this Privacy Policy or our data practices, please contact: rainer.notter@nlead.ch